Sub-processors

This is the list of third-party providers of the current Emedis Cloud release. It is current as of 30 September 2026 and may change. Formal data-processing agreements with these providers are being put in place; please contact us to discuss data-protection terms for your practice.

Processor	Purpose	Data processed	Location
Hostinger International Ltd	Hosting provider: the virtual server and disk that run the application and the database	All server-side data: consultation records, account data and the encrypted patient identity	Production location not decided yet (a data centre in the European Union is proposed). The current pilot server is in the United Kingdom.
Runpod Inc.	GPU inference provider: GPU servers that run the speech-recognition and language models	Audio and document images as captured, text with the patient's own identifiers removed, and the models' outputs	An EU region is set for production; written confirmation of the provider's data-centre partners is still pending. The provider's parent company is based in the United States.
Deepgram Inc.	Fallback speech-to-text, used only if the customer has enabled it	Audio and the resulting transcript text	EU endpoint of the provider (the company is based in the United States)

Earlier pilot environments used other providers (Vercel, Supabase, Anthropic, Cerebras, Groq and a global Deepgram endpoint). They are not part of the current release, hold no data of it, and are being decommissioned.

How patient data flows. The patient's identity is encrypted by the Emedis server before it is stored and is removed from text before the text reaches the language model. Audio and text are processed by the models that Emedis runs on the GPU provider's servers. Audio is not stored. Where a location above is marked as not decided or pending, Emedis has not fixed it yet and does not claim one.